We stand behind the exceptional quality of our custom-made jewellery. With over 25 years of experience crafting unique pieces in the heart of Ladner Village, we understand that purchasing fine jewellery is a significant investment.
We believe in the quality of our craftsmanship and want you to be completely satisfied with your purchase. Our return policy is designed to be fair and transparent, with different guidelines based on the value of your item.
For our premium jewellery pieces valued over $500, we offer a more comprehensive return policy. We understand these are significant investments, and we want you to feel confident in your purchase. Should you need to return your item for any reason, we provide complimentary shipping labels to make the process as convenient as possible. This service is available exclusively within Canada.
You have 7 days from your delivery date to decide if your piece is perfect for you. During this period, you may choose between a full refund or an exchange for another item. All returned items undergo careful inspection to ensure they are in their original condition before processing your refund or exchange.
Items priced under $500 are sold on an as-is basis with no returns, refunds, or exchanges available. We encourage you to take your time when selecting these pieces and invite you to visit our showroom or book a consultation to view items in person before making your final decision. Our expert team is always available to answer questions and help you make the perfect choice.
We understand that finding the perfect ring size is crucial for comfort and security. That’s why we offer sizing adjustments of up to one size larger or smaller on all our rings. However, this service must be requested before purchase to ensure the integrity of the design and materials. Once a ring has been purchased, any sizing adjustments may incur additional fees and could affect certain design elements.
Being part of the Delta community for decades has allowed us to build strong relationships with our local customers. If you’re in the area, we encourage you to book an appointment to visit our Ladner Village location for personalized support.
Whether you need advice on sizing, cleaning, maintenance, or have any concerns about your jewellery, simply reach out to us – we’re here to help. Our hands-on approach ensures that every customer receives the attention and care they deserve.
We’ve partnered with trusted carriers to ensure your precious jewellery arrives safely and securely at your door. Our shipping policies are designed to provide peace of mind while keeping costs reasonable.
Shipping is available throughout Canada for all jewellery featured on our website. We’ve chosen to focus on Canadian deliveries to ensure we can maintain the highest standards of service and security for our valued customers.
Every piece of jewellery we ship is handled with the utmost care. We exclusively use FedEx Ground services with full insurance coverage based on your item’s value. This means your investment is protected from the moment it leaves our workshop until it arrives at your door. For added security, all deliveries require a signature upon receipt.
We offer a flat shipping rate of $50 within Canada, which includes full insurance coverage and tracking capabilities. Once your order is processed, you can expect delivery within 3-5 business days. We typically need 1-2 business days to carefully package and prepare your item for shipment, ensuring it arrives in perfect condition.
You’ll receive email confirmation with tracking information as soon as your package is on its way.
We believe that exceptional customer service extends far beyond the point of sale. If you have any questions about our warranty, shipping, or returns policies – or if you simply need advice about caring for your jewellery – please don’t hesitate to reach out. We’re always happy to help.
